Returns & Exchanges

Turramurra Music is committed to ensuring you are satisfied with your gear, offering a flexible returns process for items that are faulty, damaged, or incorrectly supplied. All returns are handled in accordance with Australian Consumer Law to ensure a fair and transparent experience for our musicians.

Return Process

• 1.
  Contact Our Support Team

  Reach out via email or phone within 7 days of receiving your order to notify us of any issues or your intent to return an item.

• 2.
  Obtain Return Authorization

  Once your request is reviewed, we will provide a Return Authority (RA) number and specific shipping instructions for your electronic equipment.

• 3.
  Pack and Ship

  Securely package the item in its original internal and external packaging, ensuring all accessories and manuals are included before shipping it back to our Sydney storefront.

• 4.
  Inspection and Resolution

  Our technicians will inspect the returned gear to verify the condition, after which we will process your replacement, store credit, or refund within 5 business days.