Frequently Asked Questions
Everything you need to know about your gear and your order.
What are your shipping rates and delivery times?
We offer Australia-wide shipping with rates calculated at checkout based on size and weight. Most in-stock items are dispatched within 24-48 hours, with delivery typically taking 2-7 business days depending on your location.
Do you offer a warranty on musical instruments and audio gear?
Yes, all new products come with a full manufacturer's warranty. Turramurra Music also provides local support to assist with any warranty claims or technical issues you may encounter with your equipment.
What is your return policy if I am not satisfied?
We want you to love your gear. If a product is faulty or not as described, you are entitled to a repair, replacement, or refund under Australian Consumer Law. Please contact our team within 14 days of receipt for any change-of-mind inquiries.
Can I click and collect my order from the store?
Absolutely. Select the 'Store Pickup' option during checkout to collect your items from our Turramurra showroom. You will receive an email notification as soon as your order is ready for collection.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and offer flexible financing options including Zip Money and Afterpay for eligible purchases.
Are the items on your website currently in stock?
We strive for real-time accuracy. Items marked 'In Stock' are available in our warehouse or showroom. If an item is listed as 'Special Order' or 'Backorder', we will provide an estimated arrival date upon inquiry.